Last Updated: September 2026

Welcome to the website of Noor Service Provider (Pvt.) Ltd. These Terms & Conditions explain the rules for using our website and provide general information about our staffing and support services.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.

1. About Noor Service Provider

Noor Service Provider (Pvt.) Ltd. provides domestic staffing, manpower and support services for families, businesses and organizations.

Our services may include:

• Domestic staff
• Drivers
• Security personnel
• Cleaning and janitorial staff
• Maintenance and technical workers
• Office and business manpower
• Home concierge and property support services

Our services are provided according to client requirements, staff availability and the applicable terms agreed between Noor and the client.

2. Use of Our Website

You may use this website for legitimate purposes, including:

• Learning about our services
• Making a staffing enquiry
• Contacting our team
• Requesting information
• Exploring available staffing options

You agree not to:

• Use the website for unlawful purposes
• Submit false or misleading information
• Attempt to gain unauthorized access to the website
• Interfere with website operation or security
• Copy or misuse our website content, branding or materials
• Use automated methods to abuse, overload or disrupt the website

3. Staffing Enquiries

Submitting an enquiry through our website does not automatically create a staffing contract between you and Noor Service Provider.

After receiving your enquiry, our team may contact you to understand:

• The type of staff required
• Working hours
• Location
• Duties and responsibilities
• Experience requirements
• Preferred working arrangement
• Other relevant requirements

Suitable staffing options may depend on availability and your specific requirements.

4. Staff Selection and Availability

Information provided on our website describes the types of services and staff we may provide.

The availability of a particular staff member, role, experience level or working arrangement is not guaranteed until confirmed by Noor Service Provider.

We may recommend staff based on the information available and the requirements discussed with the client.

The final suitability of a staff member should be assessed by the client during the agreed selection and trial process.

5. Staff Verification

Noor Service Provider follows a structured approach to staff verification.

Depending on the role and applicable requirements, verification may include:

• CNIC/document verification
• NADRA Verisys verification
• Police verification
• CPLC verification
• Address verification
• Other relevant checks

Verification requirements may vary depending on the staff member, role and circumstances.

While we take reasonable steps through our verification process, verification should not be understood as an absolute guarantee of future conduct, performance or suitability.

Clients should make their final hiring decision based on their own requirements and assessment.

6. One-Day Trial

Where applicable, Noor Service Provider allows the client to have a one-day trial with selected staff before finalizing the staffing agreement.

The purpose of the trial is to allow the client to assess whether the staff member is suitable for the required duties and working environment.

A successful trial does not remove the need for the agreed staffing agreement and applicable terms.

7. Staffing Agreement

If the client is satisfied with the selected staff member after the trial, an agreement may be entered into between the relevant parties.

The agreement will define the applicable terms, responsibilities, payment arrangements, service period and other relevant conditions.

Where there is a conflict between these website Terms & Conditions and a signed staffing agreement, the specific terms of the signed agreement will apply to the staffing arrangement.

8. Service Charges and Commission

At the time of agreement, the client is required to pay one full month’s salary as Noor Service Provider’s service charge/commission, according to the agreed terms.

Service charges and commissions are subject to the applicable staffing agreement and are non-refundable where the agreed terms specify non-refundability.

Any additional charges, where applicable, will be communicated to the client before they become payable.

9. Staff Salary Payments

Where Noor Service Provider manages monthly salary payments under the agreed arrangement, the client’s payment and the staff member’s salary will be handled according to the applicable company policy and staffing agreement.

Clients should follow the payment schedule and procedures communicated by Noor Service Provider.

10. Replacement Policy

If an assigned staff member leaves during the agreed contract period, Noor Service Provider may provide replacement support according to the replacement terms stated in the staffing agreement.

Under the standard arrangement:

• Replacement support applies during the agreed contract period.
• A maximum of two replacements may be provided during the contract period.
• Replacement support does not continue after the contract has ended.
• Replacement terms may vary where specifically agreed in writing.

Clients should review the applicable agreement for the complete replacement terms.

11. Client Responsibilities

Clients are responsible for providing accurate information about their staffing requirements.

Clients should:

• Clearly explain the required duties
• Provide accurate working hours and location
• Treat staff respectfully and lawfully
• Provide a safe working environment
• Follow agreed payment terms
• Inform Noor about significant changes affecting the staffing arrangement
• Follow the terms of the signed agreement

Clients should not ask staff to perform duties that were not reasonably agreed upon without appropriate discussion and agreement.

12. Staff Responsibilities

Staff members are expected to perform their agreed duties responsibly and professionally.

However, individual staff performance can vary. Noor Service Provider does not guarantee that every staff member will meet every client’s expectations in every circumstance.

Where concerns arise, clients should contact Noor Service Provider so the matter can be reviewed according to the applicable agreement and policies.

13. Website Information

We make reasonable efforts to keep information on our website useful and accurate.

However, service availability, staffing options, procedures and other information may change without prior notice.

Website content should therefore be treated as general information unless a specific service, price or arrangement has been confirmed directly by Noor Service Provider.

14. Pricing

Unless specifically stated, prices displayed or discussed through general website content should not be considered a final quotation.

Staff salaries, service charges and other costs may depend on factors such as:

• Type of staff
• Experience
• Working hours
• Live-in or live-out arrangement
• Duties
• Location
• Contract duration
• Specific client requirements

A final price or payment arrangement should be confirmed directly with Noor Service Provider before entering into an agreement.

15. Third-Party Links

Our website may contain links to third-party websites or services.

These links may be provided for convenience or additional information. Noor Service Provider does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

16. Intellectual Property

Unless otherwise stated, the content on this website, including:

• Text
• Images
• Graphics
• Logos
• Branding
• Design elements
• Website layout
• Other original materials

belongs to Noor Service Provider (Pvt.) Ltd. or is used with appropriate permission.

You may not reproduce, modify, distribute or commercially use our website content without prior written permission.

17. Limitation of Liability

Noor Service Provider takes reasonable steps to provide staffing and support services according to agreed requirements.

However, we cannot guarantee that a staff member will always perform exactly as expected or that every staffing arrangement will remain unchanged throughout the service period.

To the extent permitted by applicable law, Noor Service Provider will not be responsible for losses resulting from circumstances outside our reasonable control or from a client’s independent decisions regarding staff employment or assignment.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded.

18. Service Changes or Termination

Noor Service Provider may modify, suspend or discontinue any website feature or service information when reasonably necessary.

A staffing arrangement may also end according to the terms of the applicable agreement.

19. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

Please review the Privacy Policy before submitting personal information through our website.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website or business practices.

The updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after an update means you accept the revised terms.

21. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.

Any dispute relating to these Terms or our services will be handled according to applicable law and the jurisdiction of the relevant courts.

22. Contact Noor Service Provider

If you have questions about these Terms & Conditions or our services, please contact us.

Noor Service Provider (Pvt.) Ltd.

Address:
50, Ground Floor, Main City Center Shopping Mall, Shahrah-e-Faisal, Karachi, Pakistan

Phone: 0300-9254605
Phone: 0330-2493050
Landline: 021-34525200

Office Hours: Monday–Saturday, 10:00 AM–6:00 PM
Sunday: Closed