Last Updated: September 2026

At Noor Service Provider (Pvt.) Ltd., we aim to make the staffing process clear and straightforward for our clients. This Staffing & Replacement Policy explains our general placement process, trial arrangement, service charges and replacement support.

The specific terms agreed with each client may vary depending on the staffing requirement and will be confirmed in the relevant staffing agreement.

1. Staff Placement

We help clients find suitable staff according to their requirements, including domestic staff, drivers, security personnel, office staff, cleaning workers and technical workers.

Staff recommendations may depend on:

• Client requirements
• Staff availability
• Experience and skills
• Working hours
• Location
• Duties and responsibilities
• Preferred working arrangement

Submitting a staffing enquiry does not guarantee the availability or placement of a particular staff member.

2. Staff Verification

Noor follows a structured staff screening and verification process.

Depending on the role and applicable requirements, verification may include:

• CNIC and identity document checks
• NADRA Verisys verification
• Police verification
• CPLC verification
• Address verification
• Review of relevant staff documents

The verification process may differ depending on the staff member, position and circumstances.

Verification is intended to help reduce hiring risks but should not be considered a guarantee of a person’s future conduct, performance or suitability.

3. One-Day Trial

After a suitable staff member has been identified, the client may have the opportunity to arrange a one-day trial.

The trial allows the client to assess the staff member’s:

• Suitability for the role
• Work performance
• Communication
• Conduct
• Ability to perform the required duties

If the client is satisfied with the staff member after the trial, the staffing arrangement may proceed to the agreement stage.

4. Staffing Agreement

After a successful trial, the client and Noor Service Provider may enter into a staffing agreement.

The agreement may specify:

• Staff position
• Duties
• Working hours
• Salary
• Service period
• Service charges
• Replacement terms
• Other agreed conditions

The signed agreement will govern the specific staffing arrangement.

5. Service Charges / Commission

At the time of signing the staffing agreement, the client pays one full month’s salary as Noor Service Provider’s service charge/commission, according to the agreed terms.

The service charge/commission is non-refundable where the applicable agreement specifies non-refundability.

Any additional charges or arrangements will be communicated to the client where applicable.

6. Monthly Salary

Where Noor manages monthly salary payments under the agreed arrangement, staff salary is paid through the company at the end of the month according to the applicable company policy and staffing agreement.

Clients are responsible for following the agreed payment schedule.

7. Replacement Support

If an assigned staff member leaves during the agreed contract period, Noor Service Provider may provide replacement support according to the applicable agreement.

Under the standard replacement arrangement:

• Replacement support applies during the contract period.
• A maximum of two replacements may be provided during the contract period.
• Replacement support ends when the agreed contract period ends.
• Replacement does not automatically extend or renew the original contract.
• Specific replacement conditions may be stated in the client’s agreement.

8. Requesting a Replacement

If a client needs a replacement, they should contact Noor Service Provider as soon as possible.

The client may be asked to provide information about:

• The reason for requesting replacement
• The staff member’s last working date
• Current staffing requirements
• Any changes to the original requirements

Our team will review the request and discuss the available replacement options.

9. Changes in Client Requirements

If the client’s requirements change after placement, the client should inform Noor Service Provider.

Changes may include:

• Working hours
• Job duties
• Location
• Salary arrangement
• Live-in or live-out requirements
• Additional responsibilities

A change in requirements may affect staff suitability or replacement arrangements.

10. Client Responsibilities

Clients are expected to:

• Provide accurate staffing requirements
• Provide a safe and suitable working environment
• Treat staff respectfully and lawfully
• Follow agreed payment terms
• Clearly communicate job responsibilities
• Inform Noor about significant changes to the arrangement
• Follow the terms of the staffing agreement

Clients should not assign substantially different duties without discussing the change with the relevant parties.

11. Staff Responsibilities

Staff are expected to perform their agreed duties responsibly and professionally.

However, individual performance can vary. If a client has concerns about a staff member’s conduct, attendance or performance, they should contact Noor Service Provider so the matter can be reviewed.

12. End of Contract Period

Replacement support under this policy applies only during the agreed contract period.

Once the contract period has ended, Noor Service Provider has no replacement responsibility under the expired agreement, unless a new arrangement has been agreed in writing.

13. Exceptional Circumstances

Replacement arrangements may be affected by circumstances such as:

• Changes in client requirements
• Staff availability
• Changes in location
• Changes in working conditions
• Contract violations
• Unforeseen circumstances
• Other conditions specified in the staffing agreement

Each situation may be reviewed according to the applicable agreement.

14. Policy and Agreement Priority

This policy explains Noor Service Provider’s general staffing and replacement process.

The specific terms contained in a signed staffing agreement will take priority where they differ from this general policy.

15. Policy Updates

Noor Service Provider may update this policy when our staffing procedures, services or business practices change.

The latest version will be published on this page with the relevant Last Updated date.

16. Contact Noor Service Provider

For staffing enquiries, replacement requests or questions about this policy, please contact us.

Noor Service Provider (Pvt.) Ltd.

Address:
50, Ground Floor, Main City Center Shopping Mall, Shahrah-e-Faisal, Karachi, Pakistan

Phone: 0300-9254605
Phone: 0330-2493050
Landline: 021-34525200

Office Hours: Monday–Saturday, 10:00 AM–6:00 PM
Sunday: Closed

Our Commitment

We aim to make staffing simpler by understanding your needs, following a structured process and providing support throughout the agreed service period.